Terms and Conditions
This English text is a translation provided for information purposes. In the event of any discrepancy, the Hungarian version of these Terms and Conditions shall prevail.
These General Terms and Conditions (hereinafter: GTC) set out the rights and obligations of the Customer (hereinafter: Customer) using the electronic commerce services provided by Bimenzió (registered office: %%szekhely%%, tax number: %%adoszam%%, hereinafter: Company or Service Provider) through the bimenzio.neosite.hu website. (The Service Provider and the Customer are hereinafter jointly referred to as: the Parties.) The GTC apply to every legal transaction and service carried out through the bimenzio.neosite.hu website, irrespective of whether it is performed from Hungary or from abroad, by the Service Provider or by its contributor.
1. General information, conclusion of the contract between the Parties
1.1. These GTC apply to every electronic commerce service provided within the territory of Hungary through the online store (hereinafter: Online Store) available on the bimenzio.neosite.hu website (hereinafter: Website). The GTC further apply to every commercial transaction within the territory of Hungary concluded between the Parties defined in this contract. Purchasing in the Online Store is governed by Act CVIII of 2001 on certain aspects of electronic commerce services and information society services (“Ektv.”).
1.2. Purchases in the Online Store are possible by placing an order electronically, in the manner set out in these GTC.
1.3. A significant part of the Online Store's services is available to every user, even without registration. Some services, however, require registration (and subsequent login), to which anyone is entitled in accordance with these GTC. These services relate to the wholesale interface and to registered customers. Registration is not required in order to place an order.
1.4. The Service Provider accepts a guest Customer's order (offer) by means of a separate acceptance e-mail (confirmation e-mail), in which the Customer is informed, among other things, of the conclusion of the contract and of the expected delivery time. After the order has been placed, the contract may be freely modified or cancelled without consequence until it is performed. This is possible by telephone and by electronic mail. The contract concluded between the Parties in Hungarian upon the purchase of the goods qualifies as a contract put in writing; the Service Provider files it and retains it for 5 years following its conclusion. Registered Customers do not require a separate acceptance e-mail: after clicking the “Place order” button, the contract qualifying as a written contract is concluded immediately between the Customer and the Online Store.
1.5. Customer service and personal collection of orders
- Office address: %%iroda%%
- Telephone: +36 30 916 7516
- Opening hours: %%nyitvatartas%%
- Central e-mail address: info@bimenzio.hu
2. Registration
2.1. Registration takes place under the Registration menu item on the home page, by completing the form found there, and consists of two parts. A preliminary data request (a freely chosen user name, a valid e-mail address and a chosen password are required) is followed, after clicking the link sent in the e-mail validating the registration, by a more detailed personal form, which may also be completed before orders are placed. By registering on the Website, the Customer declares that they have read and accept the terms of these GTC and of the Privacy Policy published on the Website, and that they consent to the data processing set out in the Privacy Policy.
2.2. The Service Provider bears no liability whatsoever for delivery delays or other problems or errors attributable to data given incorrectly and/or inaccurately by the Customer. The Service Provider bears no liability for damage arising from the Customer forgetting their password, or from the password becoming accessible to unauthorised persons for any reason not attributable to the Service Provider. The Service Provider treats every registration as an independent legal entity. Previously recorded data can be changed after logging in, under the Modify personal data menu item accessible by clicking the Personal settings link; this may also affect the data of active orders. The Service Provider bears no liability whatsoever for damage or error arising from the modification of registered data by the customer.
3. Ordering
3.1. The essential characteristics and features of the goods to be purchased and the instructions for their use can be found on the information page of the specific product, on the understanding that the detailed actual characteristics of the goods are set out in the user manual supplied with the product. Performance by the Service Provider is deemed to be in conformity with the contract if the product has more favourable characteristics than those stated on the website or in the user manual. If you have any questions about the goods before purchase, our customer service is at your disposal. If you need more information about the quality, essential characteristics, use or usability of any product in the Online Store than is published on the website, please contact our customer service, whose details and availability are set out in section 1.5.
3.2. The purchase price is always the amount shown next to the selected product, which, unless indicated otherwise, already includes value added tax. The purchase price of the products does not include the cost of delivery.
3.3. The Service Provider reserves the right to change the prices of the products available from the Website, on the understanding that the modification takes effect at the same time as it appears on the Website. The modification does not adversely affect the purchase price of products already ordered.
3.4. If, despite all the care taken by the Service Provider, an incorrect price appears in the Online Store – in particular an obviously erroneous price, e.g. one that differs significantly from the commonly known, generally accepted or estimated price of the product, or a price of “HUF 0” or “HUF 1” appearing due to a system error – the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from their intention to purchase.
3.5. The Service Provider accepts orders from registered or guest Customers through its website. Our system only accepts your order if the Customer completes all the fields required for the order fully, in good faith and with valid data, and if our guest Customers confirm the confirmation message. (If the Customer completes any field incorrectly or incompletely, they receive an error message from the Service Provider.) The Service Provider bears no liability whatsoever for delivery delays or other problems or errors attributable to order data given incorrectly and/or inaccurately by the Customer.
3.6. Orders can be placed in the Online Store both as a guest customer without registration and, after registration and login, using the Cart. The Customer can add the selected products to their Cart using the “Add to cart” link found on the page presenting the detailed data of the product, which appears after clicking on the individual product. The content of the Cart can be modified after clicking the “Cart” link, where the desired quantity of each product can be set and the content of the Cart can be modified or deleted. Once the Customer has finalised the content of the Cart, they place their order by clicking the “Place order” button. From the summary page, after clicking the “Back” link, the Customer can again modify the content of their Cart and their other data as required. The order is placed and the offer sent by clicking the “Place order” button on the Cart summary page.
3.7. After the Customer's purchase offer (order) has been received, the Service Provider is obliged to confirm the purchase to the Customer electronically (by e-mail), in accordance with section 1.4. If this confirmation does not reach the Customer within 48 hours of sending the offer, the Service Provider's commitment to its offer and any obligation of the Customer automatically cease without any further condition. If you do not receive the order confirmation message, please contact our customer service.
4. Delivery and payment terms
4.1. The Service Provider delivers goods ordered with home delivery using its own vehicles or through a freight forwarding company. The freight charge is borne by the Customer in such a way that it is shown on the invoice. Our current delivery charges are available at https://bimenzio.neosite.hu/szallitasi-dijak. If several orders are received from the same Customer on the same day, these are treated separately for the purposes of the home delivery charge. If the Customer indicates this when placing the second order and, according to the Service Provider's response, it is still possible, the Service Provider may merge the orders; parcels already dispatched cannot be merged subsequently. The Service Provider reserves the right to change the delivery charge, on the understanding that the modification takes effect at the same time as it appears on the Website. The modification does not affect the purchase price of products already ordered.
4.2. Once the order can be fulfilled, the Service Provider gives the Customer the opportunity to choose a delivery date; this does not indicate a specific time, but serves only to select an approximate delivery window. The Service Provider is not in a position to undertake delivery at a specified hour. The delivery deadlines published on the Website are for information only; the actual delivery deadline is always stated in the order confirmation.
4.3. Certain products – based on prior notice from the Customer – may also be collected in person from the warehouse of the Service Provider indicated in section 1.5.
4.4. The Service Provider performs the services ordered on the Website at the location stated in the order confirmation sent to the Customer by e-mail.
5. Right of withdrawal, its method and consequences
5.1. A person qualifying as a consumer may withdraw from the contract within 14 working days without giving reasons. The method of doing so is governed by Government Decree 17/1999 (II.5.) on contracts concluded between absent parties. The Customer may exercise the right of withdrawal from the day on which they received the goods. The right of withdrawal may also be exercised in the case of personal collection. The Customer may communicate their declaration of withdrawal to the Service Provider at the telephone number, postal address or e-mail address stated among the Service Provider's details. When exercising the right of withdrawal, the Customer must arrange for the return of the product at their own cost. The Customer may not return the product concerned by the withdrawal by cash on delivery; the Service Provider does not accept cash-on-delivery consignments. In the event of withdrawal, the Service Provider may claim compensation from the consumer for damage resulting from improper use of the goods. Apart from these, the Customer bears no other cost in connection with the withdrawal. Please always return the product to our address in Érd. The Service Provider transfers the amount paid by the Customer back to the Customer in full without delay, in accordance with the applicable legislation, but no later than 30 days after the withdrawal.
5.2. The Customer may not exercise their right of withdrawal:
- in the case of the sale of a product that is tied to the person of the Customer, or that was produced on the Customer's instructions or at their express request, or that by its nature cannot be returned;
- if the Customer has opened the packaging, and in the further cases specified by law.
5.3. The provisions of this section apply only to our Customers (consumers) concluding a contract for purposes outside their economic or professional activity.
6. Guarantee and warranty
6.1. Mandatory guarantee and warranty
The Service Provider has a guarantee obligation in respect of its products under the Civil Code and Government Decree 151/2003.
In the case of a consumer contract, under the Civil Code the entitled party may enforce their warranty rights within a limitation period of six months from the date of performance; in the case of a consumer contract, however, the limitation period is two years. In the case of a consumer contract, the entitled party may submit their complaint within two months of discovering the defect.
6.2. The Customer may exercise their guarantee rights from the date of performance by the Service Provider (the date of handover or commissioning) throughout the guarantee period.
6.3. The Customer is entitled to enforce their guarantee rights only upon presenting or handing over the invoice issued by the Service Provider on receipt of the product as proof of payment. The Customer must prove the fact of the purchase beyond any doubt.
7. Liability
The information on the Website has been published in good faith; it is, however, for information purposes only, and the Service Provider accepts no liability for the accuracy or completeness of the information. The Customer may use the Website solely at their own risk and accepts that the Service Provider accepts no liability for pecuniary and non-pecuniary damage arising during such use, beyond liability for breach of contract caused intentionally, by gross negligence or by a criminal offence, or damaging life, bodily integrity or health. The Service Provider excludes all liability for the conduct of the users of the Website.
The Customer is fully and exclusively liable for their own conduct; in such cases the Service Provider fully cooperates with the acting authorities in order to detect the infringements. The Service Provider is entitled but not obliged to check content made available by Customers during the use of the Website, and is entitled but not obliged to look for signs indicating unlawful activity in the published content.
Because of the global nature of the internet, the Customer accepts that when using the Website they act with regard to the provisions of the applicable national legislation as well. If any activity connected with the use of the Website is not permitted under the law of the Customer's country, the Customer alone bears liability for such use.
If the Customer notices objectionable content on the Website, they must report it to the Service Provider without delay. If, acting in good faith, the Service Provider finds the report well founded, it is entitled to delete or modify the information without delay.
8. Copyright
8.1. The Website is protected by copyright. The Service Provider is the copyright holder or the authorised user of all content displayed on the Website and in the course of providing the services available through the Website: of any copyrighted work or other intellectual creation (including, among others, all graphics and other materials, the layout and editing of the Website interface, the software and other solutions, ideas and implementations used).
9. Enforcement of rights
9.1. Customer service: the customer services indicated in section 1.5.
9.2. Other means of enforcing rights
Complaint to the consumer protection authorities.
If the Customer notices an infringement of their consumer rights, they are entitled to lodge a complaint with the consumer protection authority competent for their place of residence. After assessing the complaint, the authority decides whether to conduct consumer protection proceedings. Conciliation board. In order to settle out of court and amicably a consumer dispute relating to the quality and safety of the products, the application of product liability rules, and the conclusion and performance of the contract, the Customer may initiate proceedings before the conciliation board operating alongside the professional chamber competent for their place of residence.
Consumer Protection Inspectorate
(1052 Budapest, Városház u. 7., tel.: +36 1 318-2681)
%%bekelteto%%
Court proceedings.
The Customer is entitled to enforce their claim arising from a consumer dispute before a court in civil proceedings, in accordance with the provisions of Act IV of 1959 on the Civil Code and Act III of 1952 on the Code of Civil Procedure.
10. Miscellaneous
10.1. The security level of the Online Store is adequate and its use poses no risk; we nevertheless recommend that you take the following precautions: use anti-virus and anti-spyware software with an up-to-date database, and install the security updates of your operating system. Purchasing on the Website presupposes that the Customer is aware of the technical limitations of the internet and accepts the possibility of errors inherent in the technology.
10.2. The Service Provider is entitled to modify the terms of these GTC unilaterally at any time. The Service Provider informs users of the modifications by e-mail before they enter into force. When the modifications enter into force, registered users must expressly accept them when logging in to the site in order to continue using it.